1. Introduction
At We Know Information Technology Limited, we are committed to protecting the privacy and security of your personal and business data. This Privacy Policy outlines how we collect, use, store, share, and safeguard the information we handle while providing IT management, cybersecurity, data analysis, cloud services, and technical support to our clients. By using our services or visiting our website, you agree to the practices described in this policy.
2. Information We Collect
We collect different types of information depending on the services you use:
- a) Personal Information: Name, job title, company name, contact details (email address, phone number, physical address), user account credentials, billing and payment details
- b) Technical and Usage Information: IP address, browser type, device type, log files, access times, visited pages, system configuration, software version, operating system
- c) Business and Operational Data: Network configurations, infrastructure details, security logs, threat analysis reports, data sets shared for analytics or migration purposes
- d) Client Communications: Emails, service tickets, chat transcripts, phone call logs
3. How We Use Your Information
- Provide, manage, and improve our IT services
- Monitor system performance, identify security threats, ensure service reliability
- Conduct data analysis, reporting, performance optimization
- Respond to inquiries, provide support, resolve technical issues
- Process billing, payments, contractual obligations
- Comply with legal obligations and enforce terms of service
We do not sell or rent your personal data.
4. Legal Bases for Processing
If you are located in regions like the EU, where data protection laws (such as the GDPR) apply, we process your information based on:
- Contractual necessity (to provide services)
- Legitimate interests (improving services, maintaining security)
- Legal obligations (regulatory compliance)
- Consent (where applicable, e.g., marketing communications)
5. Sharing and Disclosure
We only share your information in limited circumstances:
- With authorized employees and contractors under confidentiality agreements
- With trusted third-party service providers (cloud hosting, backup services, payment processors)
- When required by law, court order, or government request
- In connection with a business transfer (merger or acquisition), with prior notice
6. Data Security
We implement a combination of technical, administrative, and physical safeguards, including:
- Encryption of data at rest and in transit
- Multi-factor authentication and access controls
- Regular security audits and vulnerability assessments
- Incident response and breach notification procedures
Despite best efforts, no system is completely immune to risks; we encourage clients to follow best practices.
7. Data Retention
We retain data only as long as necessary to:
- Fulfill purposes outlined in this policy
- Meet legal, regulatory, contractual requirements
- Resolve disputes and enforce agreements
Upon request or contract termination, we securely delete or anonymize data unless retention is legally required.
8. International Data Transfers
If your data is transferred outside your country, we use safeguards such as standard contractual clauses, binding corporate rules, or other lawful mechanisms.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Restrict or object to certain data processing
- Request data portability
- Withdraw consent for marketing or certain uses
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us at [Insert Email].
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enhance user experience and functionality
- Analyze website traffic and usage patterns
- Provide targeted content and advertisements
You can manage cookie preferences through browser settings or opt-out mechanisms we provide.
11. Third-Party Links
Our services and website may contain links to external sites we do not control. We are not responsible for their privacy practices. Please review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our website. Please review it regularly.
13. Contact Us
For any questions or concerns about this Privacy Policy or our data practices, please contact:
We Know Information Technology Limited
8 Lady Musgrave Road, Unit 21, Kingston, St. Andrew, Jamaica
corporate@weknowitltd.com
(876) 830-8324